Returns and refunds

Given the nature of our business—which relies on importing and international shipping from China—our return policy differs from that of local retailers. Below is a full explanation:

**Scope of Claims:**

We do not accept returns based on personal preference (e.g., change of mind, dislike of the product) due to high international shipping costs. Claims are accepted only in the event of a clear manufacturing defect in the received product.

**Eligible Claims:**

- A clear manufacturing defect affecting the product's functionality or safety.

- Visible damage resulting from a manufacturing error (not caused by shipping or usage).

- Receipt of a product completely different from the one ordered.

**How to File a Claim:**

Upon discovering a defect, please contact us immediately via WhatsApp or email, attaching clear photos and a video that effectively document the issue. Our team will review the case and respond to you as soon as possible.

**Resolution Method:**

If an actual manufacturing defect is confirmed, the customer will be compensated via a partial refund of the product's value—commensurate with the severity and impact of the defect—rather than a full refund or product replacement (due to the high cost of international shipping for replacements or physical returns).

**Important Note:**

Please inspect the product carefully upon receipt and contact us immediately if you notice any issues to ensure the fastest possible resolution.

For inquiries or to file a claim, contact us via:

WhatsApp: 8615558681807

Email: kenan.ie.ye@gmail.com